A Powerful Spark: Combining Salesforce Lightning Bolt and Process Builder

By Phil Weinmeister,

Salesforce Guru 0 306 Article rating: 5.0
The engine of innovation that’s constantly revving within the physical and virtual walls at Salesforce has been one of the worst-kept secrets in the industry over the past decade. As rare as it is, the output of innovation from Salesforce is actually a reliable presence. They have innovated, they are innovating, and they will continue to innovate. We see new products, tools, and features primarily through the three behemoth triannual releases a years that come along in Spring, Summer, and Winter.

Salesforce claims you can set up customer service in Service Cloud update in less than a day

by Ron Miller

Salesforce Guru 0 274 Article rating: 5.0


alesforce announced an update to its Service Cloud today, which the company says enables non-technical administrators to build a customer service organization with connected services in less than a day.

That’s a bold claim, even for the marketing department, but the Service Cloud app builder has been built on top of the Salesforce Lightning development platform and designed to drag and drop components from Salesforce and third parties into the Service Cloud app building interface. This should allow users to add components like Facebook, email or Twitter integration with a proverbial “few clicks.”

So, What is a Trailblazer?

By Colin Fleming

Salesforce Guru 0 270 Article rating: 5.0
You may have noticed a snazzy piece of fashion more and more people are sporting. It’s a soft, black, zip-up hooded sweater with the words ‘Trailblazer’ emblazoned on the front. If you see someone in a Trailblazer hoodie, you’re looking at a person who is a leader, a transformer, an innovator.
At Salesforce, we believe anyone can be a trailblazer -- developers, administrators, sales leaders, marketers, even CEOs.

3 Reasons Why Artificial Intelligence Will Never Replace Sales Jobs

By Jeff Haden

Salesforce Guru 0 268 Article rating: 5.0
Worried that the rise of artificial intelligence technologies will make the role of the salesperson obsolete? Maybe you should be, but not if you focus on what really matters where sales, and customer relationships, are concerned. Embrace A.I. and you might find yourself becoming an even better salesperson.

3 Strategies to Get Your Business Off the Cash-Flow Roller Coaster

By Josh Turner

Salesforce Guru 0 273 Article rating: 5.0
Landing new clients is exciting. So exciting, in fact, that many companies prioritize exceptional client service over generating new leads. Having worked for two companies that failed primarily due to a lack of new business, I’ve made it a huge focus in my company to never run out of leads.