By Brandon Reynolds
After looking at a spreadsheet for hours on end, those pages start to look kind of like prison bars, don’t they? The cells look like, well, cells. Spreadsheets have been a useful tool for managing information, but now, the amount of data available is too much to effectively navigate with the average spreadsheet — or, worse still, the notepad.
by Ron Miller
Last Fall when Salesforce introduced Einstein
, its artificial intelligence initiative, it debuted with some intelligence built into the core CRM tool, but with a promise that it would expand into other products over time. Today it announced it was adding Einstein AI to its Service Cloud customer service platform.