AdvanceForce Services

AdvanceForce- Salesforce.com. Cloud Alliance Partner in SA & Africa

At AdvanceForce, we specialise in providing top-notch services for Salesforce.com, the world's leading customer relationship management (CRM) platform. Whether you're a small business or a large enterprise, we have the expertise and experience to help you maximize the potential of Salesforce and drive your business forward.

Customer Relationship Management (CRM) enables visionary companies to implement business solutions that span marketing, sales, service and support by optimising business processes to create cost effective competitive advantage, improved productivity and enhanced business efficiency. AdvanceForce Solutions firmly believes that CRM is not a technology purchase but a strategy. We therefore offer CRM solutions and consulting services to ensure that our customers obtain maximum value from their investment. Many companies are in need of a roadmap on how to maximise such value. From implementation and integration to user adoption, AdvanceForce Solutions provides our customers with a full-lifecycle approach to CRM. This ensures results for every section that Salesforce touches from sales and marketing to human resources and finance, putting our years of expertise as a collaborative partner to work for you.

At AdvanceForce Solutions, a successful engagement is one in which our services deliver quantifiable value. We deliver more than technology solutions, we offer a consultative approach that brings creativity to problem solving and innovation that addresses tomorrow’s potential business challenges. This consultative approach ensures we add value to both IT and executive management alike.

Why choose AdvanceForce solutions for implementing Salesforce CRM?

Automate inefficient processes

The automation of manual processes becomes increasingly more important as workforces demands greater mobility. To help reduce unnecessary expenses, AdvanceForce Solutions offers a range of consulting services and applications that help companies leverage Salesforce to automate outdated, manual or repetitive processes, improve access to information, drive process improvement resulting in a much more flexible and mobile workforce

Optimise your CRM investment

AdvanceForce Solutions applies a holistic approach to help companies optimise their CRM investment. We use specialised tools to provide for seamless integration between Salesforce and other cloud-based or on-premise systems. As such we help to release the inherent value locked up in scattered islands of information. Our Service as a Service frees up our client’s limited internal resources to focus on other key business issues.

Scalable

Today, companies rely on cloud-based solutions for flexibility and scalability. Your business will change over time. We help ensure that your Salesforce system keeps up with the requirements of your business – enabling you to get the most out of Salesforce

Improve adoption and usage

Salesforce CRM requires a major investment. Proper training, user adoption and access to relevant information all contribute to extract optimum value from CRM. An improved end user experience with Salesforce, greater adoption and usage result in improved efficiency and better collaboration across departments and locations.

Implementation Services

We are committed to enhancing your organisation’s Salesforce.com CRM effectiveness by offering a full array of implementation solutions

Implementation Services

We are committed to enhancing your organisation’s Salesforce.com CRM effectiveness by offering a full array of implementation solutions. Successful Salesforce.com implementations require a great deal of planning, commitment and strong support from your company’s leadership team. We offer a number of different implementation methods

Business Process Review

The roadmap to greater business efficiency starts with a good understanding of the current business situation.

Business Process Review

The roadmap to greater business efficiency starts with a good understanding of the current business situation. Using our Business Process Review we cooperate with you to analyse and understand your organisation and the challenges facing you in terms of people, processes and technology.

CRM Health Check

Stay up-to-date by regularly monitoring and updating your CRM system with the latest updates from Salesforce.com.

CRM Health Check

Stay up-to-date by regularly monitoring and updating your CRM system with the latest updates from Salesforce.com. With our on-going Health Check service, we monitor your Salesforce application on a regular basis to ensure you’re getting the most value from your Salesforce CRM solution.

Data Quality Assessment

Companies rely on high quality data to run efficiently, improve sales and communicate effectively with internal and external stakeholders.

Data Quality Assessment

Companies rely on high quality data to run efficiently, improve sales and communicate effectively with internal and external stakeholders. As a Salesforce integration services provider, AdvanceForce reviews and analyses data in Salesforce to determine what information is valid and what information is redundant or otherwise useless.

Custom Training Services

We are committed to getting you on the right road to CRM results. We offer flexible and comprehensive training programs that are customised to meet your team’s unique business challenges.

Custom Training Services

We are committed to getting you on the right road to CRM results. We offer flexible and comprehensive training programs that are customised to meet your team’s unique business challenges. To this end, we partner with you to develop a Salesforce training program that will ensure all of your end-users and administrators are fully trained in your CRM solution.

Support Services

AdvanceForce offers a variety of support options based on your specific needs, including remote administrator capabilities for customers who need help rectifying a one-time or occasional issue.

CRM Health Check

AdvanceForce offers a variety of support options based on your specific needs, including remote administrator capabilities for customers who need help rectifying a one-time or occasional issue.The consulting time in a support bundle can be applied to any type of Salesforce related work provided by AdvanceForce, such as general Salesforce consulting, Salesforce configuration and development, deployment assistance, user administration and training.